Shipping Policy

At The Pet Haven Club, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery times may vary depending on your location and shipping method selected at checkout.

Estimated Delivery Times

  • United States: 5–12 business days
  • International Orders: 7–20 business days

Please note that shipping times are estimates and may be affected by customs, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers may apply to eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package’s delivery progress.

Incorrect Address Information

Please ensure your shipping address is correct before placing your order. The Pet Haven Club is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by customers.

Lost or Delayed Packages

If your package is delayed or lost during transit, please contact the shipping carrier first using your tracking number. If you need additional assistance, feel free to contact our support team.

International Shipping & Customs

International customers may be responsible for customs duties, taxes, or import fees required by their country. These charges are not included in the product or shipping cost and are the responsibility of the customer.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order status, please contact us through our website’s contact page. We are always happy to help.

Thank you for shopping with The Pet Haven Club!